Cancellation Policy

1. Cancellation by User

Customers may cancel at any time. We do not charge anything if you cancel the order before 48 hours of Order delivery. If it is between 24 to 48 Hours of the service delivery, then you will be refunded 50% of the Service cost. If It is between 24 hours then there will be no refund..

2. Cancellation by Service Provider

If a provider cancels the order, Care First will attempt to reassign the service to another provider. If not feasible, the user will receive a full refund.

3. Emergency Cancellations

In case of emergencies (e.g., accidents, hospitalizations), users may request a cancellation with supporting documents. Waiver of fees is at Care First’s discretion.

4. Refund Process

Refunds for eligible cancellations are processed within 48 to 72 hours to the customer’s wallet in the app. Notifications will be sent via whatsapp or app.

5. Service Disruptions

If a service is disrupted due to technical or weather-related issues, users will be notified immediately, and a reschedule or full refund will be offered.

6. Repeated Cancellations

Accounts exhibiting frequent last-minute cancellations may be flagged for misuse, which could result in temporary suspension.

7. Modification to Policy

Care First reserves the right to update this Cancellation Policy as required. Users will be informed of significant changes via app notifications or email.

8. Contact Support

For cancellation-related assistance, contact: cancel@carefirst.com or use the in-app support feature.

CareFirst Global – Refer & Earn Policy (Draft)

• Eligibility Requirement • Referrer must have availed at least one paid service OR added a non refundable wallet balance before sharing any reference.

• Authenticity of Reference • Only genuine references are allowed. • Fake identities, duplicate accounts, or misleading information will result in immediate disqualification.

• Verification Process • Every reference will undergo identity and service verification before rewards are credited. • Company reserves the right to demand supporting documents or proof of relationship / Service Taken / Balance Added ( Non Refundable ) if required.

• Fraud Protection • Any fraudulent reference (false details, impersonation, or misuse of another person’s identity) will lead to permanent ban of the referrer’s account. • Legal action may be initiated against individuals attempting to defraud the company.

• Reward Crediting • Rewards will be credited only after the referred customer successfully avails and completes a paid service of Reference ( Whose reference given ) . • Pending or cancelled bookings will not qualify.

• Non Refundable Balance Clause • Any wallet balance added to qualify as a referrer is strictly non refundable, even if references are later found invalid.

• Misuse & Wrong Information • Providing wrong contact details, misleading references, or spamming potential customers will result in suspension. • Company reserves the right to blacklist such users permanently.

• Legal Safeguards • CareFirst Global Pvt Ltd reserves full rights to modify, suspend, or terminate the program at any time without prior notice. • All disputes will be subject to jurisdiction of Surat, Gujarat courts. • Participation implies acceptance of all terms and conditions, including liability clauses protecting the company against misuse.

• Transparency & Communication • Users will be notified of reward status only through official app notifications or registered communication channels. • No verbal or unofficial promises will be entertained.

• Final Rights Clause • The final rights, decisions, and interpretations of this policy will always remain solely within the hands of CareFirst Global Pvt Ltd.