FAQ
What is Care First?
Care First is a multi-service platform that offers various services like General Care, Travel Care, Health Care, Personal Care, and Emergency Care. Customers can book services via the app, which are then assigned to service men through a streamlined dispatch system.
How do I book a service?
Open the Customer App, choose the type of care you need, select a service, schedule the time, and confirm your booking.
Can I cancel or reschedule a booking?
Yes. Go to “My Bookings”, select the booking, and choose to cancel as per the cancellation policy.
How do I make a payment?
Payments can be made online via UPI, credit/debit cards, or wallets. Cash on delivery may be available for select services.
How do I track the status of my request?
You’ll receive real-time notifications when a provider accepts your request, assigns it to a service man, and when the service man is on the way.
I’m not receiving notifications. What should I do?
Make sure app notifications are enabled in your phone settings. Also, ensure you have a stable internet connection.
Who do I contact for app support?
You can reach out through the “Help & Support” section in the app or email us at support@carefirst.com.
Are my payments and data secure?
Yes. Care First uses industry-standard encryption and secure payment gateways to ensure your personal and payment information is protected.